FAQS
FAQs
1. Where are you located?
We are based on Quezon City, Philippines.
2. Do you have a physical store so I can try on your products?
Unfortunately we don’t. However, we are here to provide any sizing questions you have, and to make sure you choose the right size.
3. Do you have a size chart?
Yes. Check out our size charts, displayed on each of our product pages — you will find all the information to ensure our product fits perfectly and looks great.
4. Can I change or cancel my order?
Yes, you can change or cancel your order, only if your order has not been shipped. No cancellation fees shall be applicable unless the product has been dispatched for delivery.
We are based on Quezon City, Philippines.
2. Do you have a physical store so I can try on your products?
Unfortunately we don’t. However, we are here to provide any sizing questions you have, and to make sure you choose the right size.
3. Do you have a size chart?
Yes. Check out our size charts, displayed on each of our product pages — you will find all the information to ensure our product fits perfectly and looks great.
4. Can I change or cancel my order?
Yes, you can change or cancel your order, only if your order has not been shipped. No cancellation fees shall be applicable unless the product has been dispatched for delivery.
5. Does my order come with tracking?
Yes. Every order we send will come with a tracking number.
6. Can I return my order if it doesn’t fit?
Yes. We accept size exchanges within 7 days of your order purchase date. Goods must be in their original condition, unworn and with tags. Please note there are no refunds for change of mind or incorrect choice. Exchanges are subject to stock availabilities. Any shipping charges paid on the original order will not be refunded.
PLEASE read our Return Policy carefully before returning the item.
Yes. We accept size exchanges within 7 days of your order purchase date. Goods must be in their original condition, unworn and with tags. Please note there are no refunds for change of mind or incorrect choice. Exchanges are subject to stock availabilities. Any shipping charges paid on the original order will not be refunded.
PLEASE read our Return Policy carefully before returning the item.